Support

Email support@caregiverplans.com. We aim to reply within two business days. There is no phone line and no live chat.

If you have already written and not heard back, reply to your own message rather than sending a new one — it keeps everything in one thread.

A reply is usually faster if the first message says:

• The email address your planner is saved to, if it is saved to one.
• What you were doing, and what happened instead.
• Which page you were on — for example Today, Schedule or the printable planner.
• Whether it happened on a phone, tablet or computer.

Please do not send medical records, medication lists or other health details about the person you care for. We do not need them to help, and email is not a good place to keep them. We will never ask you for a password, and there is no password on your account to ask for.

Two of the most common requests do not need us at all. Both are in Settings once you are signed in.

• Export my data — downloads everything in your planner as a file, immediately. Downloading it changes nothing.
• Delete my data — removes your planner and everything in it. This cannot be undone, so export first if you want a copy.

If you cannot sign in, email us instead and say which address your planner is saved to.

Caregiver Planner is operated by Bull Integrated Services Inc. (Massachusetts, United States). Correspondence should go to support@caregiverplans.com.

We do not employ, supervise, credential or vet caregivers, and we are not a care agency. Caregiver Planner helps you organise care you are already giving or arranging.